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Terms and Conditions

The present general terms and conditions of sale apply to the distance-selling operation of Rebecca Harris Woodcraft (us) and cover all sales to its customers (you) through the www.rebeccaharriswoodcraft.co.uk website. We reserve the right to amend the present general terms and conditions of sale at any time, with the proviso that details of all amendments are published on our website.

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Prices

  • Product prices are given in pounds sterling.

  • Rebecca Harris Woodcraft reserves the right to change its prices at any time, although products will be invoiced at the price in effect when the order was placed, subject to availability. Information relating to prices and product availability is liable to change and is given by way of indication only.

Orders

  • We will accept your order subject to the present general terms and conditions of sale.

Availability

  • Products and prices are valid as advertised on www.rebeccaharriswoodcraft.co.uk subject to stock availability. Information on product availability is provided when you place an order online. These details are given for information purposes only and are not binding.

  • Should a product be unavailable after you have placed your order, we will let you know as soon as possible by email. In this instance you can ask for your order to be cancelled or exchanged by emailing us.

Confirmation

  • Clicking the 'Confirm' button at the end of the ordering process acknowledges that you agree to the order as well as to the present general terms and conditions, in their entirety and without exception.

  • Data recorded by Rebecca Harris Woodcraft constitutes proof of all transactions between Rebecca Harris Woodcraft and its customers.

  • Data recorded by the payment system constitutes proof of financial transactions.

Postage and Packaging

  • All prices quoted on www.rebeccaharriswoodcraft.co.uk exclude postage and packaging.

  • Postage and packaging prices can be found at the checkout.

Payment

  • You have a choice of payment methods. You can pay by Paypal, Paypal Express, Credit Card, Debit Card. Please email if you wish to pay by Cheque, Postal Order or Bank Transfer.

  • Cash on collection is also acceptable.

Delivery

  • Products are delivered to the delivery address given when the order was placed.

  • I aim to post parcels out within 2 working days of cleared payment. If it is a personalised/commissioned item delivery times will be discussed during the order process but we aim for dispatch within 2 weeks. Delivery times allow for order processing, packaging and transportation.

  • Your order will be processed only when your payment has cleared. Delivery times are calculated from the date your payment clears and may therefore differ from times indicated when you placed your order.

  • For all orders we need to have your telephone number and any information that will assist delivery.

After-sales Service

  • For a period of 30 days following receipt of item, Rebecca Harris Woodcraft guarantees that the item sold is free from manufacturing defects.

  • All items must be cared for as per the care instructions enclosed with each item.

  • Due to the nature of the natural wood used some products will be liable to natural warping, bowing, twisting or slight splitting.

  • If a product distorts so much it is unusable Rebecca Harris Woodcraft will freely reimburse the purchase price, or replace the item or part of the item.

  • In the case of defective items Rebecca Harris Woodcraft must be contacted within 30 days following receipt of item. Personalised/commissioned items can only be returned if they are defective.

  • Goods should be returned in their original packaging with a copy of the receipt of purchase to Rebecca Harris Woodcraft at the following address:

Rebecca Harris Woodcraft

Ground Floor, Unit 12-13

Hill Street

Kidderminster

DY11 6TD

Exchange and refunds

  • Goods supplied by www.rebeccaharriswoodcraft.co.uk are new and guaranteed against defects. You have 7 working days from the date of receipt to return the product. If you wish to return a product please email us. If it does not meet your expectations, you will be liable for the cost of return postage. Cancellations can be made on the date of purchase and your payment can be refunded otherwise a refund will be made upon receipt of the returned goods. The refund will be issued to the original purchaser only.

Intellectual Property

  • All text, notes, illustrations and images reproduced on www.rebeccaharriswoodcraft.co.uk are the property of the author and are protected by intellectual property law worldwide. In accordance with the provisions of Intellectual Property legislation, private use only is permitted and any other use without the prior authorisation of Rebecca Harris Woodcraft is an infringement of the author's copyright and a violation of intellectual property rights.

Responsibility

  • All products offered for sale are subject to the requirements of English law. Rebecca Harris Woodcraft cannot be held responsible for any failure to meet the requirements of the legislation of any other country where products are delivered. Rebecca Harris Woodcraft cannot be held responsible in the event of force majeure, political upheaval, total or partial strike action affecting in particular postal services, transportation and/or communications services, flood and fire.

Applicable law

  • This Agreement shall be construed and performed in accordance with and shall be governed by English law and you should submit to the jurisdiction of the English Courts.

Confidentiality

  • Rebecca Harris Woodcraft will not divulge to third parties any personal information that you provide.

  • Rebecca Harris Woodcraft only collects data that is strictly necessary for processing your order or for keeping you informed about special offers and new products.

  • All data is kept in accordance with the Data Protection Act 1998.